Starting September 1, 2025, all updates and support requests should be sent in through the Support Ticket Portal. This ensures your request goes straight into the queue and is handled in the order it’s received.
All requests entered this way will be prioritized over stray emails or text messages. For the fastest service, please use this process.
If you ever have an urgent need, a Rush Request option is available for an added fee. Rush Requests are bumped to the front of the line.
Please note: any task that involves labor will require a Support ticket so that accurate billing and timely resolution can take place. This includes consulting, research on new features, troubleshooting, website edits, and other changes. As always, labor is prorated to save you money — if you need 15 minutes or less of support, it is only billed at 15 minutes, not a full hour.
Exceptions: If a new website is being designed or we’re working on a large project, you’ll be using a dedicated feedback tool for changes and revisions instead of the Web Request system.
Payment Due: Payment is due by the date shown on your invoice, unless we’ve made other arrangements in writing.
Late Fees: Invoices 30 days past due will have a $25 late fee added.
Additional Late Fees: If an invoice remains unpaid for 60 days or more past the due date, additional late fees may apply.
Service Suspension: Hosting and related services may be suspended if payment is not received within 35 days.
Payment Methods: We accept credit card, debit card, PayPal, Venmo, Cash App, or check.
Questions? Reach us anytime at webdesign@upstatesc.net or 864-760-9499.
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We provide affordable web services to businesses and churches in all 50 states.